Refund Policy
Clear terms on how and when you can get your money back.
Quick summary
- The Yearly Access plan comes with a 30-day money-back guarantee.
- The 6-Month plan and Lifetime plan are non-refundable once course access has been granted.
- Refund requests must be submitted within the applicable window through our support channels.
- Approved refunds are processed back to your original payment method within 5–10 business days.
1. Overview
This Refund Policy explains the circumstances under which PrinFi Academy ("we," "us," "our") will issue a refund for a purchased plan. By enrolling in any PrinFi Academy program, you agree to the terms below.
2. Refund eligibility by plan
| Plan | Refund window | Condition |
|---|---|---|
| 6-Month Access | Not refundable | Access is granted immediately on payment |
| Yearly Access | 30 days from purchase | Money-back guarantee, see Section 3 |
| Lifetime Plan | Not refundable | One-time payment for permanent access |
Where a refund window applies, the request must be made within that window from the date of payment. Requests made after the window has closed will not be honored.
3. The 30-day money-back guarantee (Yearly plan)
If you purchase the Yearly Access plan and decide it isn't right for you, you may request a full refund within 30 days of your purchase date. To qualify:
- Your refund request must be submitted within 30 calendar days of the original payment.
- The request must be made directly through our support channels (see Section 7) — not through your bank or card issuer.
- We reserve the right to review usage patterns that suggest abuse of the guarantee (e.g. downloading the majority of course content shortly before requesting a refund).
4. Non-refundable circumstances
Refunds will not be issued in the following cases:
- Requests made outside the applicable refund window.
- Purchases made under the 6-Month or Lifetime plans, which are sold as non-refundable due to immediate full access to course content.
- Change of mind after the refund window has closed.
- Accounts suspended or terminated for violating our Terms of Use.
- Failure to use the course access provided (non-use does not itself qualify a purchase for a refund within the eligible window either, though it may accompany a valid request within that window).
5. How to request a refund
To request a refund, contact our support team with your full name, the email address used at checkout, and your reason for the request. We will confirm receipt and let you know the outcome within 3–5 business days.
6. Processing time
Approved refunds are issued to the original payment method used at checkout. Depending on your bank or card provider, funds typically reflect within 5–10 business days after approval. PrinFi Academy is not responsible for delays caused by your bank or payment provider.
7. Contact us
For refund requests or questions about this policy, reach our support team through any of the channels below.
Talk to support
We're happy to help with any refund or billing question.